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Client Case Study

How to Drive Sales and Increase Revenue with Elasticsearch on your e-commerce

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Facing the Challenge

Leroy Merlin set out to improve the customer shopping experience across kiosks and online channels but faced limitations with their outdated proprietary search system. They needed a scalable, high-performance solution to support their expanding product portfolio and deliver faster, more relevant search results.

To overcome this, Leroy Merlin partnered with Syone to implement a modern, customizable search experience powered by Elasticsearch, enhancing performance, usability, and future scalability.

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Resource - Leroy Merlin

Discover the full story and learn how Leroy Merlin boosted e-commerce performance, enhanced customer experience, and cut costs by implementing Elasticsearch on Microsoft Azure.

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Cost Reduction

Cost Reduction
By migrating to Elasticsearch on Microsoft Azure, Leroy Merlin drastically reduced operational costs, cutting expenses by 40% while boosting system efficiency and scalability.

Instant Search Results

Instant Search Results

Customers can now explore over 250,000 products and get the exact results they need in just 100 milliseconds, making shopping faster and frustration-free.

Enhanced Kiosk & Web Experience

Enhanced Kiosk & Web Experience

Syone’s solution enriched interactions on both in-store Kiosks and the e-commerce site, delivering smoother navigation, intuitive features, and better customer engagement.

Full Control Over Search Relevance

Full Control Over Search Relevance
With a customizable backoffice, Leroy Merlin now defines how results appear, tuning relevance, adding synonyms, and fine-tuning the search journey to match business goals.

Real-Time Customer Insights

Real-Time Customer Insights
The solution actively analyzes user behavior, enabling Leroy Merlin to adjust the search experience in real-time and better guide customers to what they’re truly looking for.

The consequences of a bad site search can be huge for a business.

45%

of people are less likely to make a purchase when an e-commerce loads slower than expected

2sec

page-load have an average bounce rate of 9%

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Why Companies Choose Syone

Having a trusted technology partner like Syone, someone we can work really closely with, someone who can help us grow and find very talented people, is crucial for us.

Anton Nytorp, CTO @ Cheffelo

Since we started using Syone's AI tool, our productivity has significantly increased. The framework interprets our questions well and returns the necessary information quickly and accurately. We have received positive feedback from the entire team, who praise the results' efficiency, ease of use, and accuracy.

Fernando Roseira, Director @ Mota-Engil Global

We appreciate the professional, methodical, and transparent way in which Syone worked with us on the asset monitoring implementation project (Zabbix).

Hugo Pereira, IT Manager @ C.M. Odemira

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Companies worldwide trust Syone to deliver IT solutions that drive real business impact.

At Syone, people come first: our clients, our teams, and the communities we work with. We’ve been delivering high-impact tech solutions for over 25 years, combining deep technical expertise with a hands-on, collaborative approach.

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