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Client Case Study

Transforming Banking Operations: a Camunda Success Story

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Facing the Challenge

In Mozambique, a leading financial institution was facing growing operational pressure. As the bank’s customer base grew and its IT environment became more complex, legacy processes began to slow progress. Manual operations created bottlenecks. Agility suffered. Adapting to new regulatory and client demands became a growing challenge.

They knew that staying competitive meant transforming from within. That’s why they partnered with Syone, experts in open-source solutions and business process automation, to modernize their operations with Camunda BPM.

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Banking - Camunda

Financial institutions are under increasing pressure to modernize operations. Learn how to overcome this challenge with Camunda.

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Download the case study to see how Syone helped its client achieve

Modular & Scalable Architecture

Modular & Scalable Architecture
Built a flexible automation framework using Camunda BPM to scale with evolving banking needs.

End-to-End Workflow Automation

End-to-End Workflow Automation

Automated key workflows like onboarding, approvals, and back-office tasks for smoother operations.

Centralized Business Rules

Centralized Business Rules

Boosted transparency and consistency with a unified rule engine powered by Camunda.

Seamless Omnichannel Experience

Seamless Omnichannel Experience

Delivered a unified experience across web, portal, branch, and contact center environments.

Secure Systems Integration

Secure Systems Integration
Integrated securely with enterprise platforms using API Gateway and EAI layers.

Real-Time Monitoring & Task Management

Real-Time Monitoring & Task Management
Enabled live diagnostics and role-based task control for higher efficiency and visibility.

Why Companies Choose Syone

Since we started using Syone's AI tool, our productivity has significantly increased. The framework interprets our questions well and returns the necessary information quickly and accurately. We have received positive feedback from the entire team, who praise the results' efficiency, ease of use, and accuracy.

Fernando Roseira, Director @ Mota-Engil Global

We appreciate the professional, methodical, and transparent way in which Syone worked with us on the asset monitoring implementation project (Zabbix).

Hugo Pereira, IT Manager @ C.M. Odemira

Having a trusted technology partner like Syone, someone we can work really closely with, someone who can help us grow and find very talented people, is crucial for us.

Anton Nytorp, CTO @ Cheffelo

Cetelem
Meglobal
EuroBic
Barricade
CMVM
Euronext
TAP

Companies worldwide trust Syone to deliver IT solutions that drive real business impact.

At Syone, people come first: our clients, our teams, and the communities we work with. We’ve been delivering high-impact tech solutions for over 25 years, combining deep technical expertise with a hands-on, collaborative approach.

From Portugal, we support companies in more than 15 countries across Continents. Whether you're scaling operations, modernizing systems, or driving transformation, our 150+ specialists are here to help you move faster, smarter, and with confidence.

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