✔️ How Syone centralized logs and application performance monitoring (APM) using Elasticsearch, Kibana, Logstash, and Elastic APM
✔️ The design of a dual-environment architecture for clean separation of production and test data
✔️ How the client now detects incidents in real-time, with smarter alerts and faster root cause analysis
✔️ The benefits of proactive monitoring, security, and GDPR-compliant data handling
✔️ Why this architecture lays the groundwork for scalable, long-term observability
Facing the Challenge
As digital services grow more complex, so do the IT systems behind them.
For one of Portugal’s most prominent private entities with administrative public utility responsibilities, managing logs and application performance across a distributed architecture had become a nightmare.
With dozens of critical applications, including Mulesoft integrations, Java services, and an iTSM platform, generating unstructured data, the organization lacked the visibility to keep systems running smoothly. Logs were scattered, alerts were noisy or irrelevant, and performance issues took too long to diagnose. Even compliance became harder to uphold in such a fragmented landscape.
They needed a way to unify all of this chaos into one intelligent platform that could handle the complexity, ensure scalability, and make operations proactive rather than reactive.
So they called Syone - Elastic's Elite Partner, and the only Official Portuguese Partner.
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