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Learn how the Municipality of Odemira transformed its IT operations with Syone and Zabbix

Client Case Study

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Facing the Challenge

Public institutions are under pressure to deliver faster, more reliable, and more digital services.

For Odemira, Portugal’s largest municipality by area, the lack of real-time IT monitoring was making that mission harder than it should be. Like many local governments, their infrastructure was complex - servers, network devices, databases, digital services - all running without unified oversight.

IT teams were stretched thin, responding to problems only after they impacted citizens.

Outages went unnoticed until complaints arrived. Resource planning was based on guesswork. And without visibility, Odemira couldn’t meet the rising expectations of its increasingly digital population.

So they partnered with Syone, the only official Zabbix partner in Portugal, to take a proactive leap forward.

Download this case study to learn how Syone:

✔️ Implemented a customized,scalable monitoring solution using Zabbix
✔️ Enabled full visibility into servers, networks, databases, and public digital services
✔️ Set up automated alerts and predictive insights for faster incident response
✔️ Helped reduce service downtime and increase citizen trust
✔️ Delivered a cost-effective, open source-based architecture that avoids vendor lock-in

From Reactive to Proactive Public Service Delivery:

With real-time dashboards, historical performance data, and intelligent alerts, Odemira now runs its IT systems with foresight, not hindsight:

➡️ Fewer service interruptions

➡️ Smarter infrastructure planning

➡️ Increased team efficiency

➡️ Better compliance and transparency

This transformation sets the benchmark for other municipalities that aim to modernize.

Get the full story and explore how your organization can benefit from Zabbix too!

IT infrastructure monitoring with realtime alerts

About Syone

From Portugal to the world, Syone works with leading companies by implementing mission-critical projects and helping organizations to increase agility with Digital Transformation and Open Source technologies.