What is Zabbix and what is it used for?

Zabbix is an open-source, enterprise-level monitoring platform designed to give organizations full visibility into their IT systems, from on-prem servers to complex, hybrid, cloud-native infrastructures. With its powerful feature set, extensibility, and zero licensing costs, Zabbix has become a go-to solution for businesses seeking to monitor availability, performance, and security in real time.

In this article, we’ll explain what Zabbix is used for, how it works, and how it compares with other monitoring tools.

What is Zabbix?

Zabbix is a centralised monitoring system that collects, stores, processes, and visualises data from networks, servers, virtual machines, containers, applications, databases, services, and more. It supports a wide range of protocols and methods, including:

• SNMP (Simple Network Management Protocol)

• IPMI (Intelligent Platform Management Interface)

• JMX (Java Management Extensions)

• SSH/Telnet

• Zabbix Agent and Agent2 (cross-platform)

• REST API for automation and integrations

Built with scalability in mind, Zabbix can monitor from a few hundred to hundreds of thousands of devices and metrics with minimal latency.

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What is Zabbix used for?

Zabbix is used across industries,  from telecoms and banking to healthcare and manufacturing for comprehensive infrastructure, application, and service monitoring.

1. Infrastructure health monitoring

Zabbix collects real-time metrics such as:

• CPU, memory, and disk usage

• Network bandwidth and packet loss

• Hardware health: temperature, power supply, fans

• Virtualization layers: VMware, Hyper-V, Proxmox

2. Application and service availability

Zabbix can monitor:

• HTTP/S, SMTP, DNS, FTP, TCP ports

• Databases (MySQL, PostgreSQL, Oracle, MS SQL)

• Cloud services (AWS, Azure, GCP via API or proxy)

• Custom applications through scripts, user parameters, or API integrations

3. Alerts and automated incident response

Zabbix includes a highly configurable alerting engine:

• Define triggers with thresholds, trends, or patterns

• Use macros for reusable alert templates

• Notify via email, SMS, webhook, Slack, Microsoft Teams, Jira, etc.

• Set escalation paths with conditions and delays

• Trigger auto-remediation scripts or remote commands

4. Dashboarding and visualisation

Zabbix provides real-time dashboards tailored for:

• IT operations (NOC views, system health overviews)

• Application teams (error rates, response times)

• Executives (SLA compliance, KPIs)

Custom widgets include graphs, maps, charts, SLA gauges, and top hosts. Dashboards are fully customisable and support multi-tenant access via user roles and permissions.

5. Reporting and historical analysis

• Trend storage and capacity planning

• SLA reports by service, team, or region

• Audit logs for user and system actions

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Key features that make Zabbix stand out

• Vendor-agnostic: monitor any device, system, or cloud provider

• Highly scalable: distributed architecture using proxies and pollers

• Secure: encryption, user roles, audit trails, and API tokens

• Lightweight agents: low impact on monitored systems

• Integration-ready: REST API, webhook support, external scripts

• No licensing costs: 100% open source, no feature limitations

Common Zabbix use cases

• Network monitoring for ISPs, telcos, and enterprise WANs

• Data center visibility across power, HVAC, rack health

• Multi-cloud monitoring with unified dashboards

• Application monitoring with user-defined KPIs

• ITSM integration for auto-ticket creation and incident workflows

How Zabbix compares to other monitoring tools

Zabbix offers an optimal mix of enterprise functionality with full control over deployment, updates, and customisation, something often lacking in SaaS-first tools.

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Supporting enterprise-grade monitoring with Syone and Zabbix

As a trusted Zabbix partner and recognised Open Source Competence Center, Syone helps organisations design, deploy, and operate monitoring environments with confidence.

We offer:

• Architecture design and implementation for large-scale deployments

• Agent configuration and template development

• Integration with ITSM and cloud providers

• Custom dashboards by role, team, or service

• Managed services with 24/7 monitoring and response

Whether you’re replacing legacy tools, building a SOC, or looking to optimise hybrid cloud operations, Syone delivers end-to-end expertise with Zabbix.

Learn more about our Open Source Monitoring solutions or contact us and speak with one of our Zabbix-certified consultants.