IT Management

IT shouldn’t be a bottleneck. Cut on downtime, cost, and complexity. We streamline your systems and you focus on growth.

Syone delivers tailored IT management services designed to optimize every layer of your IT ecosystem, from infrastructure and software applications to day-to-day IT support.

Our solutions not only enhance system performance and strengthen cybersecurity, but also significantly reduce operational costs, helping your business run more efficiently, securely, and cost-effectively.

Why choose our IT Management services?

Stay ahead of changing demands with agile, secure, and high-performance IT
operations. Syone helps modernize legacy systems, support hybrid environments, and integrate enterprise applications.

At Syone, we don’t believe in one-size-fits-all IT services. We tailor our IT Management solutions to match your business goals, whether you're a startup or an enterprise, helping you improve performance, scale effectively, and stay on budget with the right technologies.

We align your IT strategy with your business goals by combining expert consulting and hands-on execution. Our approach helps reduce complexity, streamline operations, and deliver measurable outcomes.

Enhance user experience by simplifying IT interfaces, automating
workflows, and optimizing performance. Our solutions make IT more
intuitive, efficient, and seamless for both users and internal teams.

With flexible, pay-as-you-go models, Syone helps you manage IT costs, optimize infrastructure, and scale based on real business needs, maximizing value from your existing systems.

We protect your infrastructure with advanced monitoring, threat prevention,
and vulnerability management. Our proactive security services reduce risk
and ensure end-to-end protection across your IT ecosystem.

Complete IT Management

from Infrastructure to Support

IT Infrastructure Management

IT Infrastructure Management

Syone delivers IT infrastructure management across cloud, virtual, on-prem, and Linux, optimizing performance, security, and scalability with expert support for platforms like Azure, Baremetal, RHV/Ovirt, and Proxmox.

IT Automation

IT Automation

Syone’s IT Automation services cut manual work, prevent errors, and streamline infrastructure by automating tasks like patching, deployments, and configuration, freeing your team to focus on innovation.

Workplace Management

Workplace Management

Enable secure, productive work anywhere with managed workspaces, automated setup, and secure access via Microsoft Intune, Defender 365, and Azure.

IT Monitoring Services

IT Monitoring Services

Syone’s IT Monitoring Services use Elastic, Zabbix, and Grafana to provide real-time monitoring, proactive alerts, and insights that keep systems healthy and business running smoothly.

Service Desk

Service Desk

We provide fast, reliable IT support, from 8x5 helpdesk to 24x7 incident response, plus ITSM consulting to streamline workflows and improve service quality.

Case Study

Speeding Up Digital Transformation for TESE with Microsoft 365

At Syone, we partnered with TESE – a Portuguese non-profit organization dedicated to sustainable development and social innovation – to overcome significant operational challenges. TESE needed a cohesive digital ecosystem to enhance collaboration, streamline operations, and drive their mission forward.

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Resource - Tese

Case Study

Optimizing Software Delivery and Support Operations w/ a Service Model

As this leading e-commerce company expanded across 20+ countries, backend issues hindered their growth. To scale reliably and maintain customer trust, they partnered with Syone to build a scalable, integrated service model that brought clarity, speed, and structure to their delivery pipeline.

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Resource - Optimizing Software Delivery

Case Study

Pingo Doce Data Driven Revolution: Driving Retail Innovation

Discover how Pingo Doce overcame the hurdles of a dated infrastructure and outdated tools spread across 470 stores in Portugal. The need for market-driven improvements propelled them towards a strategic collaboration with Syone.

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Resource - Pingo Doce

What we do

End-to-end IT services to power innovation and drive digital transformation.

IT Management

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IT Management

We provide complete IT management, covering infrastructure, monitoring, optimization, security, and incident response, to keep your business running smoothly and securely.

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DevOps

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DevOps

Accelerate software delivery with CI/CD pipelines, cloud automation, and DevSecOps best practices to boost agility, reduce risk, and ensure reliable deployments.

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Observability & Data Monitoring

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Observability & Data Monitoring

Gain full visibility into your IT systems with real-time analytics, log aggregation, and health monitoring to detect issues faster, minimize downtime, and optimize performance.

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Data, Machine Learning, and Artificial Intelligence

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Data, Machine Learning, and Artificial Intelligence

Turn data into advantage with scalable, intelligent solutions that use data science, predictive analytics, and MLOps to turn insights into action.

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Software Development

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Software Development

Syone develops custom software with UX/UI design, agile methodologies, and continuous integration, from modernizing legacy systems to creating new digital experiences.

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Digital Transformation

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Digital Transformation

Navigate the digital landscape with confidence as we modernize systems and strategies by aligning people, processes, and technology to boost agility and drive sustainable growth.

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Software Subscriptions

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Software Subscriptions

We partner with leaders like Red Hat, Zabbix, Elastic, and Microsoft to provide expert support, consulting, and operations, maximizing the value of your software investments.

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How we do it

Flexible delivery models to match your strategy and scale your business.

IT Nearshore

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IT Nearshore

Boost development speed with top-tier IT talent in Portugal, whether extending your team or building one from scratch, aligned with your time zone, goals, and budget.

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Managed Services

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Managed Services

Keep your IT running at peak performance with 24/7 monitoring, proactive support, and fast issue resolution to minimize downtime and optimize operations.

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Turnkey Projects

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Turnkey Projects

From concept to launch, we deliver tailored software solutions, managing the full lifecycle to ensure faster time-to-market and on-budget delivery.

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Software Subscriptions

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Software Subscriptions

Software Subscriptions help us deliver scalable, secure, and cost-effective IT solutions with long-term support, stability, and faster time-to-value through leading industry partnerships.

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Frequently Asked Questions

IT Managed Services involve outsourcing the day-to-day management and maintenance of your IT systems to a trusted partner like Syone. This includes proactive monitoring, help desk support, infrastructure management, security, backups, and ongoing optimization, ensuring your IT runs smoothly, securely, and efficiently without overloading your internal team.

Costs vary based on the level of service, infrastructure size, support hours (e.g., 8x5 vs. 24x7), and technologies involved. Syone offers scalable, pay-as-you-go and fixed-price models to help you control IT spending while delivering enterprise-grade service at a lower cost than maintaining an in-house team.

Outsourcing to Syone helps you reduce operational costs, increase system uptime, strengthen security, and gain access to certified experts in platforms like Red Hat, Elastic, Zabbix, and Microsoft. You’ll also improve service delivery and ensure predictable IT expenses, freeing your team to focus on innovation instead of firefighting.

Syone’s Service Desk offers responsive, multi-tier support with flexible options: 8x5 helpdesk or full 24x7 incident response with seamless team rotation. We prioritize issues based on severity, provide both remote and onsite assistance, and follow ITSM best practices to ensure quick resolution and business continuity.

We don’t replace your team - we empower it! Syone integrates with your internal staff, covering repetitive or time-consuming tasks like monitoring, patching, and troubleshooting. This allows your in-house team to focus on core business initiatives while we ensure stable, secure IT operations in the background.

Security is embedded into everything we do. From advanced infrastructure monitoring and endpoint protection to compliance controls and automated patch management, Syone helps you detect threats early, prevent breaches, and recover quickly. We also support industry-leading tools like Defender 365 and Azure.

Our onboarding is structured and seamless. We start with a full IT environment assessment, define service scope, set SLAs, and deploy monitoring and support tools. Most businesses are onboarded within weeks, with minimal disruption and full visibility into progress throughout the transition.

Syone’s IT Managed Services are ideal for small to mid-sized businesses that want to scale efficiently, as well as large enterprises seeking to offload operational tasks. We serve multiple industries, from finance and energy to retail and public sector, and adapt to your regulatory, technical, and operational needs.