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IT Management: Your Gateway to Seamless, Efficient, Competitive, Fast-Evolving Operations

IT Management is the backbone of your organization's tech prowess. It encompasses the art of effectively planning, organizing, and optimizing your IT resources to streamline your business operations.

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A well-executed IT Management strategy ensures that your technology works for you, not against you:

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Digital Transformation

Follow your customer needs and the market's competitive demands.

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Be Efficient and Agile

Integrate your applications with other systems, orchestrate and deploy across hybrid environments.

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Keep it Safe

Improve your IT infrastructure security, avoid threats, and generate trust.

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Optimize your Experience

Simplify the user interface to manage IT and infrastructure in an easier way.

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Productivity and Performance

Be in control of your operation. Prevent future issues and vulnerabilities.

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Cost Savings

Save money by scaling up or down as required with a pay-as-you-use model.

IT Infrastructure Management

Your IT infrastructure is the foundation of your digital operations. IT Infrastructure Management involves the supervision, maintenance, and optimization of all hardware, software, networks, and data centers. It ensures that your infrastructure is robust, scalable, and always ready to support your business needs, despite the environment: Cloud, Virtual, On-Prem, or Linux.

 

What we offer:

  • Access control
  • Cost optimization
  • Infrastructure lifecycle
  • Backups / disaster recovery
  • Patch management
  • Troubleshooting
  • General consulting

Supported platforms:

  • Azure
  • AWS
  • Baremetal
  • RHV / Ovirt
  • Proxmox
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IT Automation

Embrace the power of efficiency with IT Automation and Infrastructure Lifecycle Management. Be able to automate routine IT tasks, reducing manual labor and errors. Through automation, you can allocate your resources more effectively, freeing your IT team to focus on strategic initiatives.

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Workplace Management

In the modern business landscape, the workplace extends beyond physical boundaries. Workplace Management addresses the management of digital workspaces, ensuring employees have access to the tools and resources they need to excel, whether they're in the office or working remotely.

 

What we offer:

MDM Intune

  • Automatic endpoint configuration
  • Application distribution and License management
  • Security & Compliance
  • OS & Software Patching

Azure & Office 365

  • Administration (Exchange, Sharepoint, Users/Groups)
  • Azure administration (Azure AD, LDAP)

Defender 365

  • Security monitoring
  • Logins
  • Phishing
  • Endpoints

Supported Platforms:

  • Elastic
  • Elastic Cloud
  • Zabbix
  • Grafana
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IT Monitoring Services

Stay one step ahead of potential IT issues with IT Monitoring Services. Proactive monitoring allows you to detect and resolve problems before they disrupt your operations and infrastructure. Get real-time insights and alerts to keep your systems running smoothly.

What we offer:

  • Infrastructure Monitoring
  • Log management
  • APM

Supported platforms:

  • Elastic
  • Elastic Cloud
  • Zabbix
  • Grafana
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Service Desk

The Service Desk is your organization's first line of defense. It's the go-to place for employees to seek IT assistance, report issues, and get the support they need. Get a well-managed Service Desk to ensure that your IT-related challenges are addressed promptly, minimizing downtime.

 

What we do:

  • Helpdesk for standard IT needs
  • Incident response to monitoring alerts (8x5/24x7)
  • Report an issue via email to automatically create a ticket in Jira
  • Incident response 24x7 with automatic team rotation
  • General consulting on ITSM processes

Supported platforms:

  • Jira Cloud – ticket platform
  • Outlook – alternate method
  • Issabel VOIP – On call

 

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