Machine Learning & Artificial Intelligence

Customer Experience

Offer extensive support and personalized experience to customers by providing assistance and answering their most common questions in real-time.

New sales opportunities

Easily identify sales opportunities with automatic business insights, sales forecasts and anomaly alerts. Streamline sales efforts by anticipating outcome.

Get qualified leads

Your smart chat bots can work all day on starting conversations, asking valuable questions and delivering the most qualified leads right to you, optimising your sales pipeline.

Increased efficiency

Ask questions about your business and receive these insights real time on your desktop, mobile, voice system or chat bot. Make smarter decisions with business insights.

Optimize IT operations

Keep your IT Operations running smoothly by automatically detecting anomalies associated with errors, slowdowns, and interruptions in your operation.

Increased security

Be able to quickly and efficiently detect potential threats in real-time. Identify unusual network activity or user behaviour to prevent attackers before they do damage.

Machine Learning testimonial

"We now serve 30k customers a week. Handling that operational scale without investment into IT and technology is not possible. Syone has been a huge part of our success in being able to digitalize our value chain."

Alexander Aagreen, CTO @ Linas Matkasse Group

Chat Bots & Virtual Assistants

Provide extensive support and great customer experience with AI-powered Chat Bots and Virtual Assistants. A friendly and personalised solution that mimics human interaction, answering your customers’ most common questions.

Besides that, Chat Bots and Virtual Assistants are available 24/7 and can work all day on starting conversations, asking valuable questions and, most importantly, delivering the most qualified leads right to you.

Intelligent Agents & Natural Language Generation

Our Intelligent Agents solution uses Natural Language Processing and Natural Language Generation to extract data and get business insights with unprecedented accuracy and speed, automatically providing written analytics in an easily understood format.

With self-learning capabilities, this solution allows you to analyse data and turn it into business insights, giving you a better understanding of your business and helping you make quick data-driven decisions.

Ask questions like “what is the sales revenue for product X” or “why is product X’s market share declining in Portugal?” and quickly receive these insights on your desktop, mobile, voice system or chat bot.

Intelligent IT Operations

Keep your IT Operations running smoothly by automatically detecting anomalies associated with errors, slowdowns, and interruptions in the operation of a system or service.

You can also plan your future infrastructure by getting the answer to questions like “What is the expected CPU load on my infrastructure next Monday?” or “Will my server run out of disk space in the next 2 weeks?”.

Our solutions use Elastic Machine Learning features that automatically model the behaviour of your data in real time to identify issues faster, streamline root cause analysis, reduce false positives and predict your future needs.

Security

Be able to quickly and efficiently detect potential threats in real-time. Our solutions use Elastic Machine Learning to help you Identify unusual network activity or user behaviour to prevent attackers before they do damage.

Be able to detect DNS data exfiltration (Tunneling), suspicious process activity (Host), HTTP data exfiltration (Proxy) and suspicious login activity (Volume).

Business Analytics

Make data-driven decisions and prepare for the future with our Business Analytics solutions. Get automatic business insights, sales forecasts, anomaly alerts and identify issues before they impact your business. Our ML and AI solutions learn the normal behaviour of your data and alert you if anything stands out.

You can also predict market conditions or product sales and ask questions like “based on last year’s sales of product X, what’s the quantity I need to have in stock to satisfy demand?”. Use ML and AI to understand customers and optimise efficiency.